- Delivery & Shipping
Delivery & Shipping
Free delivery on orders of £50 or more
As long as the tent or product is in stock and we receive your order by noon we will endeavour to dispatch your order the same day using our carrier service. If you want to be extra sure then we offer a next day guarantee service for just £2.00. (Please note this does not include Saturdays/Sundays or Bank Holidays) as long as we get your order by 2pm. This Express service also allows you to fully track your delivery and will send you an email/text on the morning of delivery to give you an hours window of delivery so you know when your delivery will be arriving as well as easily allowing you to mange your delivery online and choice a drop off location instead. Unfortunately we cant use this service for any items that are over a meter in length but we will still ship same day on a next day carrier for those that pay for Express
We can accept payment by all major credit and debit cards as well as PayPal. We would love to be able to deliver all our orders free of charge but unfortunately we can not offer keen prices and free carriage.
Orders under £50 in value will incur a £4.99 delivery charge. If Your Order total is £50 or more, your order ships FREE!
Unfortunately there are a few exceptions to this but they are rare and we will let you know at the checkout process if we can't ship free to you such as Northern Ireland and the Scottish Highlands which will incur a surcharge we will call you to discuss this upon receipt of your order
We always use a next working day carrier service and aim to ship all orders within 24 hours of receiving them. If we do happen to be out of stock on a rare occasion then we will let you know asap. For all standard delivery services we use our other caredfully selected carriers APC or UPS depending on the size of your order and again we will email you full information with tracking numbers as soon as we dispatch your order. Delivery via UPS or APC is between 8.30am and 4pm normally the next day.
We personally wrap all the orders from our stock here in our shop and make sure there is enough packaging to protect your delivery and recycle all the boxes we receive for packaging doing our bit for the environment. Don't be surprised if you order a step and we have reused a chair box to send it or a box may say Kampa on the outside but you ordered a Vango product. Its just us trying to do our bit for the environment